What are the best headsets for call centres and offices?

Office headsets are designed to be lightweight, comfortable and to be worn for long periods without causing discomfort, these types of headsets are intended for professional contact centre or office staff who need to make regular calls from any device, be that corded IP desk phone, or PC based softphone and be assured of a high voice quality and a discrete design profile.

What are we looking for in our reviews?

With office headsets being designed for a professional setting, as opposed to giant gaming headsets; we’re looking for light-weight headsets that give lots of clarity in the tonality of the sound range where voice is usually heard. We’re also looking for discreet, elegant design; high build quality, and reliability.

Frequently asked Questions regarding office headsets

Monaural V Binaural

All the headsets here are available as Monaural (single ear) and Binaural (dual ear) configurations. We will link to both versions in each case.

Binaural tend to be better when total concentration on the call is required, whilst Monaural tend to be used when the user must interact with people nearby as well as being able to quickly take calls (front of house reception staff etc).

Connectivity

The types of office headsets we’re reviewing are designed with ultimate compatibility in mind. Each comes with a “quick disconnection” feature which allows the user to swap in a connection cable that is compatible with their device, be that USB, RJ11, 3.5mm jack etc, so all will be compatible with pretty much any device you can think of that has an input.

All headsets here today are compatible with Microsoft Teams, Zoom, Skype and any other softphone or video conferencing application you are using.

They will also connect to pretty much any IP Desk phone or System telephone on the market.

Read on to find out which headsets we chose as our favourites.

The Best Wired Office Headsets for Call Centres and offices


Poly Encore Pro HW710 – Office Headset

Our favourite.

Poly HW720N - The Best Office Headsets for Call Centres, Receptions and Home Offices

Poly (formerly Plantronics) have always designed and built superb quality headsets and their Encore Pro is no different. It certainly feels like it is built from high grade materials, the design is classy and just looks high quality. With a wideband frequency response, the tonality of the sound feels natural and sounds excellent. The headset in general does have that premium build feel to it, so we have no hesitation to put the Poly Encore Pro high in list of the best wired office headsets.

Where to buy the Poly Encore Pro 720 Binaural

ResellerPriceCondition
Buy the Poly Encore Pro 720 Binaural from PMC Telecom£55.00
£98.25
Refurbished
Brand New
Buy the Poly Encore Pro 720 Binaural from Office Monster£133.02Brand New
Buy the Poly Encore Pro 720 Binaural from Laptops Direct£107.96Brand New
Prices correct as of 15/02/2022

Where to buy the Poly Encore Pro 710 Monaural

ResellerPriceCondition
Buy the Poly Encore 710 Monaural from PMC Telecom£39.95
£85.00
Refurbished
Brand New
Buy the Poly Encore 710 Monaural from BT£93.52 Brand New
Buy the Poly Encore 710 Monaural from Staples£92.18 Brand New
Prices correct as of 15/02/2022

Jabra Biz 2300 – Office headset

Highly recommended.

jabra biz2300 duo angle white 02 1440 3 - The Best Office Headsets for Call Centres, Receptions and Home Offices

Jabra (formerly GN Netcom) are one of the top headset manufacturers in the world and have been producing quality headsets for decades. The Jabra Biz 2300 certainly feels like a high-quality premium headset. For extra peace of mind in your investment, it comes with a Kevlar ® reinforced cable to prevent ripping or tearing (office chair wheels love to eat headset cables!). Sound quality is also excellent, with a wideband sound response, voice calls sounded natural and clear. The design is plain, unfussy, and slightly chunky which gives the feel of a sturdier design. Definitely a headset built to last and preserve your investment!

Where to buy the Jabra Biz 2300 Duo

ResellerPriceCondition
Buy the Jabra Biz 2300 Duo from PMC Telecom£49.99
£93.98
Refurbished
Brand New
Buy the Jabra Biz 2300 Duo from Ryman Business£85.55Brand New
Buy the Jabra Biz 2300 Duo from CCL Computers£96.25Brand New
Prices correct as of 15/02/2022

Where to buy the Jabra Biz 2300 Mono

ResellerPriceCondition
Buy the Jabra Biz 2300 Mono from PMC Telecom£40
£64.95
Refurbished
Brand New
Buy the Jabra Biz 2300 Mono from Staples£68.67Brand New
Buy the Jabra Biz 2300 Mono from Ryman Business£70.44Brand New
Prices correct as of 15/02/2022

Project Telecom Advanced – Office Headset

Highly commended

project advanced binaural noise cancelling headset 1 - The Best Office Headsets for Call Centres, Receptions and Home Offices

The Project Telecom’s advanced model sits at the table with some of its most prestigious peers, punching above its weight. Price is a pulling point here so if you’re a buyer needing to buy a large supply here, then it’s worth knowing there’s a bunch to be saved here next to its peers. Build quality is very high, the Advanced certainly feels like a top-quality headset and sounds like it too. Wideband sound gives a nice, rich sound across the range and is equal to other models in this list. We have no problems at all putting the Project Telecom Advanced wired office headset into our top picks especially since Project are offering a Lifetime Warranty on each headset.

Where to buy the Project Telecom Advanced Binaural Headset

ResellerPriceCondition
Buy the Project Telecom Advanced Binaural Headset from PMC Telecom£45.95Brand New
Prices correct as of 15/02/2022

Where to buy the Project Telecom Advanced Monaural Headset

ResellerPriceCondition
Buy the Project Telecom Advanced Monaural Headset from PMC Telecom£40.25Brand New
Prices correct as of 15/02/2022

Epos / Sennheiser SC268 – Office Headset

Best for noisy environments.

sennheiser sc268 - The Best Office Headsets for Call Centres, Receptions and Home Offices

Sennheiser have been known as a company who prides itself on sound reproduction and transmission for as long as they’ve been around. The Epos / Sennheiser SC 268 is no different. The designers have chosen to go for a narrowband sound reproduction which focuses on the sound spectrum where voice is usually heard, this gives a tight focus on the voice clarity when listening, so these headsets are particularly suited for busy environments as that narrowband tuned voice sound will punch right through any underlying background noise you may have around you. The headset quality itself is high quality as you’d expect from Sennheiser. The design is plain, but functional. The sound quality is perfect!

Where to buy the Sennheiser SC 268 Binaural

ResellerPriceCondition
Buy the Epos / Sennheiser SC 268 from PMC Telecom£63.83Brand New
Buy the Epos / Sennheiser SC 268 from Staples£68.91Brand New
Buy the Epos / Sennheiser SC 268 from Ryman Business£131.84Brand New
Prices correct as of 15/02/2022

Where to buy the Sennheiser SC 238 – Monaural

ResellerPriceCondition
Buy the Epos / Sennheiser SC 238 from PMC Telecom£52.99Brand New
Buy the Epos / Sennheiser SC 238 from Staples£59.51Brand New
Buy the Epos / Sennheiser SC 238 from Ryman Business£63.92Brand New
Prices correct as of 15/02/2022

Best Budget Wired Office Headsets for Offices and call centres


Project Telecom Everyday – Office headset

project everyday binaural no control 1 - The Best Office Headsets for Call Centres, Receptions and Home Offices

Our second bite of the Project Telecom Cherry and it’s every bit as sweet as the last. A nice budget office headset here that won’t break the bank and has decent sound quality! The plastic frame certainly isn’t for all tastes, but it does feel substantial. The design is basic, but tasteful. For this sort of pricing, it’s difficult not to recommend them. This model also comes with a lifetime manufacturer warranty.

Where to buy the Project Telecom Everyday Binaural Office Headset

ResellerPriceCondition
Buy the Project Telecom Everyday Binaural Office Headset from PMC Telecom£44.95Brand New
Prices correct as of 15/02/2022

Where to buy the Project Telecom Everyday Monaural Office Headset

ResellerPriceCondition
Buy the Project Telecom Everyday Monaural headset from PMC Telecom£39.95Brand New
Prices correct as of 15/02/2022

Jabra Biz 1500 – Office Headset

Jabra Biz 1500 Duo - The Best Office Headsets for Call Centres, Receptions and Home Offices

The Jabra Biz 1500 is Jabra’s entry level office / call centre headset, from a manufacturer with such a prestigious history it’s difficult not to put these in the main list, but they are at the cheaper end of Jabra’s range whilst retaining their excellent quality standards. You can feel this headset is from a premium brand, and even though it’s a basic headset in terms of design and features, it sounds crisp and clear (wideband audio), feels light and comfortable and comes with that same Kevlar ® reinforced cable that it’s bigger brother the BIZ 2300 comes with, so these are built to last.

Where to buy the Jabra Biz Duo 1500

ResellerPriceCondition
Buy the Jabra Biz Duo 1500 wired office headset from PMC Telecom£43.99Brand New
Buy the Jabra Biz Duo 1500 wired office headset from Staples£46.38Brand New
Buy the Jabra Biz Duo 1500 wired office headset from Ryman Business£47.43Brand New
Prices correct as of 15/02/2022

Where to buy the Jabra Biz Mono 1500

ResellerPriceCondition
Buy the Jabra Biz Mono wired office headset 1500 from PMC Telecom£31.99Brand New
Buy the Jabra Biz Mono wired office headset 1500 from Staples£34.00Brand New
Buy the Jabra Biz Mono 1500 wired office headset from Ryman Business£33.61Brand New
Prices correct as of 15/02/2022

Summary
Jabra Biz 2300 Lifestyle 02 - The Best Office Headsets for Call Centres, Receptions and Home Offices
Article Name
The Best Call Centre Headsets
Description
We test and review the best wire office headsets, perfect for call centres and home offices from all the major manufacturers, Jabra, Poly, Sennheiser and Project Telecom all included, tested, reviewed and commented.
Author
Publisher Name
www.tech-mag.co.uk
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